Providing customers, dealer, distributors and suppliers with the latest company information, with regards to COVID-19 (Coronavirus).
As the Covid-19 situation continues to unfold, our thoughts are with those who have been personally impacted and we hope that you and your families are safe and well.
The last few months have been challenging for all, but as restrictions ease and we move out of the acute phase, we are quickly adapting our business and are pleased to begin the process of a staged reopening of our manufacturing facilities, based in the UK.
Our number one priority continues to be protecting the health and wellbeing of our team, our children, their families and the communities in which we live. So, as we reopen, we are taking every step to ensure that our work environment and the welfare of our people is as safe as possible by conducting a robust risk assessment and rigorously following government health and safety guidance. This will be achieved through a series of measures such as split-shift systems, social distancing, stringent hygiene practices and home working where possible.
Throughout lockdown we have continued to support you with limited but committed field-based technical support. We are now gradually increasing our customer service, in-field product specialist and technical support in line with the progressive reopening of society. Until such times as we can freely resume customer-facing interaction, we will continue to support you in any way we can by offering email and telephone product advice, video consultation and virtual assessments. We can also facilitate face-to-face appointments in emergency situations. These services continue to be accessible at email@example.com.
Also, please feel free to visit our extensive Clinical Education resource page to access clinical workbooks, therapy guidance, research and online learning or follow our Facebook page for regular posts and updates.
Finally, many thanks for your continued support and understanding over the last few months. As we reopen our manufacturing facilities, we look forward to getting products to our children and gradually building to full operational capacity.
If you have any questions please do not hesitate to contact us or check the FAQ below.
Statement date: 28.05.2020
What is happening with Leckey orders which have already been placed?
We have begun the process of a staged reopening of our UK manufacturing operations; however, we are not yet operating at full capacity. We are working through the backlog of orders and these will be manufactured and prioritised based on order date. Thank you for your continued patience and understanding and we will do our best to get your order to you as soon as possible.
Will Leckey accept new orders? If so, how does this work?
Yes, we are accepting new orders. Our manufacturing operations are now open but at reduced capacity and orders will be prioritised based on order date. We thank you for your patience and understanding as we gradually build to full operational capacity and return to normal lead times. If you have emergency orders please contact us and these will be prioritised.
Can I still order from the rapid response store?
Yes, the rapid response store remains open and we will endeavour to ship parts as soon as possible.
Do you offer technical support, set-up support or answer product queries?
Yes, we can offer support either by email or by video call. Please contact us firstname.lastname@example.org.
I need a piece of equipment urgently. Can you help?
We will do our best to help and urgent orders will be prioritised. Please contact us at email@example.com.
Can distributors avail of the rapid response and online support at this time?
Yes, our services are open to everyone.
What is happening with the FSN for the MyWay Harness? Will we still receive our replacement harnesses?
All work on the FSN has been paused and we will send out replacement stock once we reopen.
In the meantime, you can continue to use the MyWay harnesses but please pay great attention to the condition of the Velcro. Conduct daily visual checks of the harness and never use a badly worn harness. In particular, carefully check:
If you need help or support, please contact firstname.lastname@example.org.
We work closely with over 20+ global partners who distribute the Leckey family of products throughout the world.
To get in touch or to become a Leckey distributor, please email email@example.com or call us on (+44) 28 9260 0750.Find A Distributor