COVID-19

Providing customers, dealer, distributors and suppliers with the latest company information, with regards to COVID-19 (Coronavirus).

Supporting Children, Our People and Our Community - Leckey Response to Covid 19

We are privileged to work with some of the most vulnerable children in our society and we take this responsibility very seriously. Our number one priority is protecting the health and wellbeing of our children, their families and the communities in which we live. 

Similarly, we are humbled to employ 200 talented and passionate people who are dedicated to our mission of Supporting Children; from our field-based team of Product Specialists across the UK and Ireland, to our clinicians, product designers, manufacturing facility and support staff in Lisburn.  

Given this commitment to our children and our colleagues, we have been rigorously following public health guidance to ensure safe working practices and social distancing.  Today, in light of the latest Government guidance, we have decided to take the next and difficult step and are announcing that we will temporarily close our manufacturing operations and cease the activities of our in-field Product Specialists until further notice. We will maintain a limited field-based technical support during this period to ensure that we are at hand if you urgently require assistance. This service will be accessible at hello@leckey.com.

We hope you understand that this decision was not taken lightly but after much deliberation.  We strongly believe this is the right thing to do to protect our children, their families, our people and our community and will do our utmost to support you through these uncertain times.

We are here to support home therapy for families

We know that for many families, therapy is likely to be significantly reduced in the coming weeks and months and we don’t want our children to miss out. In response, our clinical team is working hard to help parents and families by offering hints and tips on how to use our products and inspirational ideas for activities to do at home. Please follow our Facebook page for regular posts and updates.   

We are still here to help and support

If you need help, support or would like to place an order, please email us (our phone lines will not be open) at hello@leckey.com.

We will respond as quickly as possible and do our best to resolve your queries and provide limited online support.

Our online Firefly business is not impacted by these measures and we can continue to process and despatch orders.

Finally, please look after yourselves, your family and those around you. Remember small actions, like a phone call to a friend who is at home with the kids, can make a world of difference to our community and our resilience.

Ben Stocks

Chief Executive

Statement date: 24.03.2020

 

FAQs

What is happening with Leckey orders which have already been placed?

Our manufacturing operations have been suspended and shipping is on hold from close of business Friday 27th March 2020.  Once business resumes, orders will be manufactured and prioritised based on order date.  We hope to be able to resume operations as soon as possible.

Will Leckey accept new orders?  If so, how does this work?

Yes, we will accept new orders. While orders will be processed, the manufacturing and shipping will not take place until business operations resume. At this point, orders will be prioritised based on order date. Our online Firefly business is not impacted by these measures and we can continue to process and despatch orders.

Can I still order from the rapid response store?

Yes, the rapid response store remains open and we will endeavour to ship parts as soon as possible.

Can I still order urgent replacement accessories?

Yes, subject to stock availability, we will do our best to meet your needs.

Do you offer technical support, set-up support or answer product queries?

Yes, we can offer support either by email or by video call.  Please contact us hello@leckey.com.

I need a piece of equipment urgently. Can you help?

We will do our best to help.  Our UK team have access to demonstration stock which we can lend to you until our business reopens.

Can distributors avail of the rapid response and online support at this time?

Yes, our services are open to everyone.

What is happening with the FSN for the MyWay Harness?  Will we still receive our replacement harnesses?

All work on the FSN has been paused and we will send out replacement stock once we reopen. 

In the meantime, you can continue to use the MyWay harnesses but please pay great attention to the condition of the Velcro.  Conduct daily visual checks of the harness and never use a badly worn harness.  In particular, carefully check:

  • the harness and all straps/buckles for signs of wear and tear
  • the Velcro strip and remove any fluff caught in the Velcro hooks to ensure it secures firmly
  • the harness hoisting point and hoisting straps for signs of wear and tear.

If you need help or support, please contact hello@leckey.com.

Available in 20+ countries

We work closely with over 20+ global partners who distribute the Leckey family of products throughout the world.

To get in touch or to become a Leckey distributor, please email hello@leckey.com or call us on (+44) 28 9260 0750.

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