Customer Support

At Leckey, excellent customer service is a given.  Our highly trained team of friendly advisers are here to answer any product queries you may have or provide any further information you may need on our products and services.  

Please call us between the hours of 8.30am- 5.00pm daily on 028 9260 0750  or email us at hello@leckey.com. We are here to help.

Pre-Sales Support

Our pre-sales service includes the following benefits free-of-charge:

  • Free product assessments
  • Free product re-assessments
  • Free product setup
  • Free product training
  • Free product demonstration and training days, specifically tailored to your group or client
  • A dedicated team of Customer Care Advisors on hand to answer your queries
  • 'Try before you buy' service
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Delivery

Leckey are proud to offer free delivery to mainland UK and Ireland and aim to deliver orders for configured products to the customer or purchasing body within 4 weeks of receipt of order, with most commonly requested parts normally being delivered within 1 week.

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My Leckey Customer Portal

The My Leckey Customer Portal is an online system which allows you to manage your orders and view the status of each one.  With My Leckey Customer Portal you can:

  • View your orders and see the current build status
  • Check delivery and tracking information
  • View your quotations
  • View order history for Warranty and Servicing

You can access the My Leckey Customer Portal here

View Customer Portal

Leckey Recycle

Eventually every medical device reaches the end of its lifespan. At Leckey we want to assist you in making sure that such devices are dealt with in a way which safely puts the device beyond use and causes minimal impact to the environment.

Contact our Customer Care Team to discuss options for the decommissioning and safe disposal of old Leckey products.

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Product Servicing Support & Warranty

Leckey Product Service Support packages include:

  • Single Service now only – £85
  • Half Day Service (3-6 products) £200
  • Full Day Service (7-12 products) £400
  • Deluxe lifetime Warranty - £300. Full warranty & servicing over lifetime of product.

We also offer:

  • A Complimentary Audit – We can come along and audit all of your Leckey equipment and provide you with a detailed breakdown of your stock.
  • Refurbishment – We can totally refurbish an old piece of equipment and get it back into working order. Please get in touch for more information.
  • Servicing offers for 20+ pieces will also be considered.

If you have a lot of equipment that needs servicing, we would love to tailor a deal just for you! Please get in touch.

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Available in 20+ countries

We work closely with over 20+ global partners who distribute the Leckey family of products throughout the world.

To get in touch or to become a Leckey distributor, please email hello@leckey.com or call us on (+44) 28 9260 0750.

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