Customer Support

At Leckey, excellent customer service is a given.  Our highly trained team of friendly advisers are here to answer any product queries you may have or provide any further information you may need on our products and services.  

Please call us between the hours of 8.30am- 5.00pm daily on 028 9260 0750  or email us at We are here to help.

Pre-Sales Support

Our pre-sales service includes the following benefits free of charge:

  • Free product assessments
  • Free product re-assessments
  • Free product set-up
  • Free product training
  • Free product demonstration and training days, specifically tailored to your group or client
  • A dedicated team of Customer Care Advisors on hand to answer your queries
  • 'Try before you buy' service
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Leckey are proud to offer free delivery to mainland UK and Ireland.

We aim to deliver orders for configured products to the customer or purchasing body within 4 weeks of receipt of order, with most commonly requested parts normally being delivered within 1 week.

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Product Servicing Support & Warranty

Leckey Product Service Support packages include:

  • Single Service now only – £85
  • Half Day Service (3-6 products) £200
  • Full Day Service (7-12 products) £400
  • Deluxe lifetime Warranty - £300. Full Warranty & Servicing over lifetime of product.

We also offer:

  • A Complimentary Audit – We can come along and audit all of your Leckey equipment and provide you with a detailed breakdown of your stock.
  • Refurbishment – We can totally refurbish an old piece of equipment and get it back into working order. Please get in touch for more information.
  • Servicing offers for 20+ pieces will also be considered.

If you have a lot of equipment which requires servicing, we would love to tailor a deal just for you! Please get in touch.

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Rapid Response Service

The Leckey Rapid Response Service guarantees the despatch of over 200 of our most frequently ordered parts by the next working day to UK/ROI customers, helping minimise product downtime and maximise therapy time.

For our international distributors, parts will be included in your next Leckey shipment, provided this is within the next four days.

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My Leckey Customer Portal

The My Leckey Customer Portal is an online system which allows you to manage your orders and view the status of each one.  With My Leckey Customer Portal you can:

  • View your orders and see the current build status
  • Check delivery and tracking information
  • View your quotations
  • View order history for Warranty and Servicing
View Customer Portal

Leckey Recycle

Eventually every medical device reaches the end of its lifespan. At Leckey we want to assist you in making sure that such devices are dealt with in a way which safely puts the device beyond use and causes minimal impact to the environment.

Contact our Customer Care Team to discuss options for the decommissioning and safe disposal of old Leckey products.

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Available in 20+ countries

We work closely with over 20+ global partners who distribute the Leckey family of products throughout the world.

To get in touch or to become a Leckey distributor, please email or call us on (+44) 28 9260 0750.

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