Leckey Jobs

Current jobs at Leckey

Sales Support Specialist 

Location: Lisburn

Full Time, Permanent Position 

(Job Ref: SSS0521)

We wish to invite applications from experienced sales support specialists to work for Leckey and Firefly, based
in Lisburn. This is an exciting opportunity for the right candidate who can demonstrate they share our values
and have the necessary skills, knowledge, experience, commitment and attitude to join our team.


Leckey works closely with therapists, parents, carers and our business partners around the
world to research, develop and supply innovative postural support and therapy equipment that improves the
lives of children and adults with disabilities. Firefly (www.fireflyfriends.com), a subsidiary of Leckey, is a multi award-winning ecommerce business, selling products in over 100 different countries around the world.
Firefly’s vision is to create a world where every child with special needs can enjoy a childhood filled with play,
participation and possibilities.


Leckey and Firefly are entering a significant period of growth and opportunity following the recent acquisition
of the company by Sunrise Medical, a world leader in the innovation, manufacture and distribution of advance
assistive mobility devices.

As a Sales Support Specialist you will report to the Customer Service Manager and will be responsible for the
timely processing of customer orders and requests. Key responsibilities will include:


• Provide best in market customer care and sales support to Leckey UK/ROI, International and Firefly
(digital) customers
• Process all incoming customer orders from these customers, to a high level of accuracy
• Manually assign product-specific lead times to these processed orders according to agreed SLAs
• Update the status and details of orders, in response to customer request
• Create and amend account and company information on CRM, to ensure that customer records are
maintained current
• Respond to requests for pro-forma quotations
• Provide accurate e-mail confirmations to customers
• Handle private purchases and receiving secure payments via the STRIPE system
• Receive payments from digital customers
• Investigate and resolve requests from above customers for credits and refunds
• Resolve enquiries from customers relating to:
           o Pricing, parts and product-related presales requests
           o post-sales / technical fault-finding and trouble-shooting, which may involve expediting
replacement parts and / or organising collection & return to HQ
           o the despatch, transport and delivery of goods
• Offer administrative and sales support to the International Management team, as required
• Develop and maintain a thorough knowledge of the product range and its clinical application
• Collate sales orders before passing to relevant department/s for further action
• Respond in a timely fashion to enquiries relating to pricing, address issues, missing quotations, part
codes, payment authorisations
• Complete a final validation on recently processed orders
• Any other reasonable duties


It is essential that the successful candidate can demonstrate the following:


• Previous experience in a Customer Care/Sales related environment.
• 4 GCSEs at grade C or above to include English & Maths.
• Motivated self-starter, capable of working on own initiative.
• Highly organised and detail conscious with strong interpersonal and communication skills.
• Empathy, patience and understanding for customer needs.
• Demonstrate ability to maintain composure and multi-task in a busy customer care environment.
• Computer literate and able to learn and quickly absorb a broad range of IT systems including Sage
CRM, SAGE ERP, Outlook and Quotewerks.
• Ability to quickly learn and understand a broad range of product and clinical knowledge
• Knowledge of company products / disability market an advantage.


If you believe you can make a difference and you are ready to join the team please email your CV along with
a covering letter to recruitment@leckey.com. Closing date for applications is 2.00pm on Wednesday 26th May 2021.


We are an Equal Opportunities Employer

Regional Sales Manager


Location: Northern England and Scotland
Full time, Permanent Position
(Job Ref: RSMNE&S0521)

We wish to invite applications from experienced Sales Managers to work within our UK Product Specialist and
Technical Service team. This is an exciting career development opportunity for the right candidate who can
demonstrate they share our values and have the necessary skills, knowledge, experience, commitment, and
attitude to join our team.


As a Regional Sales Manager you will report to the Sales Director and will have full responsibility for delivering
the performance for the Northern Region and for the management of the Northern Region field team. You
will be responsible for the delivery of the sales plans and the proactive development of team. Key
responsibilities will include:


Leadership: Provide leadership, motivation and coaching to the team to maximise their performance and
contribution to the business.
Business Development: Lead the team in a program of business development to leverage the maximum
growth from both existing and new products from existing customers and to grow partnerships with key target
customers regionally.
Training: An essential part of the role will be the providing sales and business development training for sales
growth, account management, new products and for business development techniques.
Strategy & Policy: Contribute to the formulation of strategy and policy for customer development
Liaising: Providing feedback to, and liaising with other functions such as customer care, product development
and marketing
Product Portfolio: to work closely with the Marketing Director to develop the company’s product portfolio
and ensure it meets the need in each market segment.
Market Intelligence: to gather market intelligence on competitor activity and key structural changes in the
market.
Pricing Strategies: to input into UK pricing strategies to maximize sales growth and profitability.
Tenders: to actively monitor tender activity in the market and to ensure all tender bids are submitted on time
and completed fully to the specification required.
Service quality: Drive a culture of service excellence, working with colleagues across the business to identify
and implement process changes to increase customer service

Essential Criteria

  • At least 2/3 years’ experience operating in a similar sales management role at a regional or national
    level
  • Educated to degree level, 2:1 or above, in a Business related or another relevant field
  • Previous employment history and training within a £20m + business with a clear track record of career progression and sales development
  • A proven ability to lead a team to improvement in sales, business development and account
    management
  • A proven ability in developing and implementing an effective strategic sales plan with the requisite
    analytical and organizational skills
  • A proven track record of engaging, motivating and leading a sales team supported by excellent
    communication, interpersonal and coaching skills
  • A proven ability to absorb and understand complex technical or clinical issues and relate this
    knowledge in a practical way to the products being sold
  • Self-motivated, energetic and an enthusiastic team player
  • Emotional intelligence and resilience
  • Determined and goal orientated matched by high ethical values demonstrating honesty and integrity
  • Competent with the Microsoft suite to include Word and Excel. Advanced Excel would be
    advantageous
  • Fully competent in the use of CRM systems with the ability to advise and guide on system
    updates/advancement
  • Flexibility to travel and spend time with the team within the Northern Region. Occasional travel to
    Northern Ireland

Desirable Criteria:

  • Experience gained in the healthcare industry
  • Experience in working within the NHS sector
  • Full P&L and budgetary responsibility
  • Membership of or training qualification with a recognised sales body e.g. Institute of Sales and
    Marketing Management
  • Strong self-presentation skills and experience of speaking at public engagements or with the media
  • Demonstrate empathy to the needs of patients and careers

At Leckey, our values, behaviours and competence are just as important as our performance. The following
areas have been identified as key to this role at a leadership level. They’re not listed in any particular order,
but the majority will form the basis of the selection process.

  • Managing & Developing People
  • Driving Standards
  • Planning & Organising
  • Leadership
  • Change
  • Problem Solving & Decision Making
  • Teamwork
  • Managing & Developing Self
  • Communication

If you believe you can make a difference and you are ready to join the team please email your CV along with
a covering letter to recruitment@leckey.com. Closing date for applications is 2.00pm on Friday 21st May 2021.


We are an Equal Opportunities Employer

Customer Support Specialist

Location: Lisburn
Full time, Permanent Position
(Job Ref: CSSN0521)

 

We wish to invite applications from experienced customer support specialists to work for Leckey and Firefly,
based in Lisburn. This is an exciting opportunity for the right candidate who can demonstrate they share our
values and have the necessary skills, knowledge, experience, commitment and attitude to join our team.


Leckey (www.leckey.com) works closely with therapists, parents, carers and our business partners around the
world to research, develop and supply innovative postural support and therapy equipment that improves the
lives of children and adults with disabilities.

Firefly (www.fireflyfriends.com), a subsidiary of Leckey, is a multi award-winning ecommerce business, selling products in over 100 different countries around the world.
Firefly’s vision is to create a world where every child with special needs can enjoy a childhood filled with play,
participation and possibilities.


Leckey and Firefly are entering a significant period of growth and opportunity following the recent acquisition
of the company by Sunrise Medical, a world leader in the innovation, manufacture and distribution of advance
assistive mobility devices.


As a Customer Support Specialist, you will report to the Customer Service Manager and will be responsible
for providing best in market Customer Service. Key responsibilities will include:

  • Provide customer care and sales support to Leckey UK/ROI, International and Firefly (digital)
    customers
  • Respond to customer requests for support and information by phone and email
  • Support the sales and technical team in the UK and Ireland with customer requests, appointments and product quotations
  • Create and amend account and company information on CRM, to ensure that customer records are
    current
  • Resolve enquiries from customers relating to:
    o Pricing, parts and product-related presales requests
    o post-sales / technical fault-finding and trouble-shooting, which may involve expediting
    replacement parts and / or organising collection & return to HQ
    o the despatch, transport and delivery of goods
  • Update the status and details of orders, in response to customer request
  • Respond to requests for pro-forma quotations
  • Support aftersales requests for parts or returns
  • Effectively log customer complaints and escalate as required
  • Offer administrative and sales support to the International Management team, as required
  • Develop and maintain a thorough knowledge of the product range and its clinical application
  • Any other reasonable duties

It is essential that the successful candidate can demonstrate the following:

  • Previous experience in a Customer Care/Sales related environment
  • 4 GCSEs at grade C or above to include English & Maths
  • Motivated self-starter, capable of working on own initiative
  • Highly organised and detail conscious with strong interpersonal and communication skills
  • Empathy, patience and understanding for customer needs
  • Demonstrate ability to maintain composure and multi-task in a busy customer care environment
  • Computer literate and able to learn and quickly absorb a broad range of IT systems including Sage
    CRM, SAGE ERP, Outlook and Quotewerks
  • Ability to quickly learn and understand a broad range of product and clinical knowledge
  • Knowledge of company products / disability market an advantage

If you believe you can make a difference and you are ready to join the team please email your CV along with
a covering letter to recruitment@leckey.com. Closing date for applications is 18th May 2021.


We are an Equal Opportunities Employer

 

Human Resources Officer

Location: Lisburn

Full time, Permanent Position

(Job Ref: HRO0521)

We wish to invite applications from experienced HR Professionals to work within our team. This is an exciting career development opportunity for the right candidate who can demonstrate they share our values and have the necessary skills, knowledge, experience, commitment and attitude to join our team.

As Human Resources Officer you will report to the Head of Finance, with a link to the Director of HR – providing HR generalist advice/ guidance and support to all business areas. A high level of confidentiality must be maintained at all times.  Willingness to support all areas of the business is a job requirement. 

Key responsibilities will include:

  • Provide HR generalist and operational work including specific projects/tasks.
  • Co-ordinate recruitment activity, in line with the operational needs of the business
  • Liaise with recruitment agents and advertising agents to source appropriate candidates
  • Work with managers/department heads to produce job profiles and person specifications
  • Screen candidate CVs and liaise with hiring manager to develop interview short-lists
  • Conduct screening interviews (phone, skype and in-person)
  • Induct new recruits and ensure their successful transition into the business
  • Ensure HR Policies, procedures, handbook are up to date and available as appropriate
  • Assist with ER issues – advice, counsel, disciplinary, grievance, capability matters
  • Maintain a proactive approach and use own initiative in order to resolve issues/queries, escalate where necessary.
  • Advise and arrange training with external suppliers and arrange logistics
  • Develop and monitor effectiveness of training, e-learning and propose/develop improvements. Maintain Sunrise Academy (in-house e-learning system)
  • Participate in meetings as appropriate
  • Coordinate and maintain company/departmental organisation charts
  • Collating monthly HR metrics
  • Manage and collate corporate Annual Appraisal system
  • Ensure JD Edwards data accuracy is maintained appropriately and in a timely manner
  • Act as HR advisor contact within the business, taking responsibility for analysing problems and providing accurate and timely advice and solutions on an independent basis
  • Manage absence management, employee engagement, appraisal process. Support managers with absence and performance management
  • General administration and other HR tasks/activities as required
  • Any other ad-hoc HR related activities.

Mandatory Responsibilities will include:

  • Observe at all times the Sunrise’s business code of conduct “Do the Right Thing”.
  • Perform role in accordance with all relevant quality standards and adhere to all relevant processes / policies
  • Ensure compliance with all Health & Safety / Environmental and Welfare requirements
  • Ensure general housekeeping requirements are adhered to.

It is essential that the successful candidate can demonstrate the following:

  • CIPD level 3 minimum or equivalent
  • 5 years minimum previous HR and recruitment experience at HR Advisor Level, involved in core generalist activities, including running end to end capability/disciplinary and grievance procedures
  • Strong administration, communication (written & verbal) skills – attention to detail
  • Excellent interpersonal and customer-facing skills
  • Ability to work as part of a team
  • Flexible and able to deal with changing priorities and tasks. Evidence of being able to prioritize effectively, juggling multiple tasks at time of competing demands on workload and deliverables, while being able to maintain a strong focus and attention to detail at all times
  • Excellent PC literacy –particularly MS Office, Word, Excel & PowerPoint

It is desirable that the successful candidate can demonstrate the following:

  • MCIPD
  • Psychometric Testing (Thomas International)
  • Relevant experience in a standalone HR role
  • TUPE & Redundancy
  • JD Edwards
  • TMS

If you believe you can make a difference and you are ready to join the team please email your CV along with a covering letter to recruitment@leckey.comClosing date for applications is 5.00pm on Friday 21st May 2021.

We are an Equal Opportunities Employer.

Digital Marketing Lead (Lisburn, UK)

Full Time, Maternity Cover

(Job Ref: DML0421)

We are hiring a Digital Marketing Lead to join the Leckey and Firefly team. You will get the opportunity to lead and work on global digital marketing campaigns across a multitude of digital mediums. This role will suit experienced digital marketers with a passion and drive to succeed coupled with a great work ethic.

  • You will have a minimum 3 years of experience in digital marketing.
  • You will be passionate about analytics, making data driven decisions on a daily basis.
  • You are a clear and creative communicator and writer with a passion for content marketing.
  • You are a fast learner with the ability to keep up to date with and implement new digital marketing developments and techniques.
  • You have an awareness of the core digital marketing channels showing demonstrable results in advertising, search engine optimisation, social media marketing, email marketing, influencer outreach and content marketing.
  • You are a team player and thrive in a small team.

About Leckey

Leckey (www.leckey.com) works closely with therapists, parents, carers and our business partners around the world to research, develop and supply innovative postural support and therapy equipment that improves the lives of children and adults with disabilities.

Firefly (www.fireflyfriends.com), a subsidiary of Leckey, is a multi-award-winning ecommerce business, selling products in over 100 different countries around the world. Firefly’s vision is to create a world where every child with special needs can enjoy a childhood filled with play, participation and possibilities.

Leckey and Firefly are entering a significant period of growth and opportunity following the recent acquisition of the company by Sunrise Medical, a world leader in the innovation, manufacture and distribution of advance assistive mobility devices.

Role & Responsibilities

The role of Digital Marketing Lead will involve job responsibilities which include:

  • Develop and implement digital marketing campaigns including product launches, multi-lingual, promotional and seasonal campaigns across various social media platforms.
  • Coordinate and develop Leckey’s social media channels running the day-to-day duties associated with social media including advertising, engagement campaigns and competitions.
  • Assist in management of the paid social and google ad campaign activity.
  • Coordinate and develop the Firefly and Leckey email marketing calendar and reporting on performance.
  • Proactive development and population of the Firefly and Leckey websites, to include; product launches, translations, landing pages, UX updates and website development.
  • Implement best practices in UX, SEO and content optimisation throughout digital content.
  • Provide digital marketing support to our international distributors (Firefly & Leckey).
  • Support with App & software development.
  • Keep up to date with new digital trends and attend Digital Marketing Conferences.
  • Conduct market research and the creation of surveys for marketing purposes
  • Administrative or other digital marketing support to assist with the efficient running of the department as and when required.

What we are looking for:

We are looking for someone who is creative, driven and passionate about all things digital. You will be organised, a strategic thinker and eager to make a difference in our digital marketing efforts. We are a small, but highly motivated and dynamic digital team within a global company with great potential for exponential growth.

Essential criteria:

  • 3 years’ experience in a similar role
  • Degree in marketing or related discipline
  • Facebook ads management experience
  • · Google Ads management experience
  • Google Analytics knowledge
  • Experience updating various web content management systems (e.g. Umbraco, Magento)
  • SEO knowledge
  • Excellent written communication skills

Desirable criteria:

  • Experience using Canva for web creative
  • Google tag manager experience
  • Customer contact strategy implementation, including the use of email automation platforms such as Hubspot

If you believe you can make a difference and you are ready to join the team please submit your CV along with a covering letter to recruitment@leckey.com (including details of your current remuneration). Closing date for applications is 5.00pm on Friday 14th May 2020.

We are an Equal Opportunities Employer.

Product Specialist (Yorkshire)

Location: Yorkshire

Full time, Permanent Position

(Job Ref: PSY0421)

We wish to invite applications from experienced Sales or Therapy professionals to work within our Product Specialist team. This is an exciting career development opportunity for the right candidate who can demonstrate they share our values and have the necessary skills, knowledge, experience, commitment and attitude to join our team.

As a Product Specialist you will report to the Regional Sales Manager – North and will be responsible for the proactive development of Leckey UK sales and for targeted campaigns around product promotion to our existing and new customers. Key responsibilities will include:

  • Provision of the highest standards of service to build and maintain excellent customer relationships.
  • Demonstrating, advising and educating customers on the full range of Leckey UK products and providing assistance to them in carrying out product assessments, product set up and product servicing.
  • Planning & monitoring of sales activities to achieve overall sales and individual product targets for the territory through effective management of the Territory Business Plan.
  • Maintaining a high level of customer contact and communication and proactively identifying opportunities for business development.
  • Managing your diary to maximise the time spent with customers and ensuring your availability for appointments when requested.

It is essential that the successful candidate can demonstrate the following:

  • Excellent communication & interpersonal skills
  • Empathy for the needs of children & families who use our products
  • An understanding of the demands placed upon therapy professionals
  • 2-3 years professional sales or therapy experience
  • A practical approach to equipment use and maintenance
  • Fully developed time management and planning skills
  • IT Literate in Microsoft Office to include Word & Excel with the ability to learn new IT systems

If you believe you can make a difference and you are ready to join the team please email your CV along with a covering letter to recruitment@leckey.comClosing date for applications is 5.00pm on Friday 21st May 2021. 

We are an Equal Opportunities Employer.

 

 

Available in 20+ countries

We work closely with over 20+ global partners who distribute the Leckey family of products throughout the world.

To get in touch or to become a Leckey distributor, please email hello@leckey.com or call us on (+44) 28 9260 0750.

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