Leckey Jobs

Technical Specialist (Service Engineer) (Midlands and South West)

(Job Ref: TS0221)

We wish to invite applications from experienced Technical or Therapy Assistant professionals to work within our Technical Specialist team. This is an exciting career development opportunity for the right candidate who can demonstrate they share our values and have the necessary skills, knowledge, experience, commitment, and attitude to join our team.

As a dedicated Leckey Technical Specialist you will report to the Regional Sales Manager and will be responsible for ensuring a high level of customer satisfaction through the technical support of our products in a designated territory.

Your responsibilities will include:

•  Providing an exceptional level of in-field aftersales care and support
•  Identifying and developing new professional relationships and enhancing existing ones
•  Training stores staff on key product repairs/ basic configurations of all Leckey products
•  Conducting regular Leckey product audits to monitor quality/ condition of products being re-distributed into the community.
•  Identify each key centre/ equipment store’s needs, feedback to relevant Product Specialist or Regional Sales Manager to contribute to business development of the account.
•  To be a technical expert for Leckey products, and competent in their service, repair, and refurbishment
•  Maintaining and updating daily records within the servicing and repair database
•  Maintaining daily open and professional communications with Head Office
•  Formally recording newly encountered in-field technical issues
•  Providing advice, guidance, and training to customers on the technical aspects of Leckey products which may extend to the adjustment and set-up of products
•  Issuing accurate quotations for spare parts and services
•  Servicing and repairing Leckey products in the field, signing off to the required quality standard.
•  This role requires occasional nationwide travel and infrequent international travel with the potential for overnight stays.

It is essential the successful candidate can demonstrate the following:

•  A minimum of 12 months experience working as a Technical Instructor/Therapy Assistant
•  Ability to move and handle loads and equipment safely
•  Good written, verbal and IT communication skills, including Outlook
•  Experience of face to face customer/client contact
•  Ability to use own initiative within set boundaries of the role
•  An awareness and understanding of people with disabilities
•  General workshop knowledge & general mechanical knowledge
•  A flexible approach to working conditions and changing working environment
•  Full UK driving licence

If you believe you can make a difference and you are ready to join the team please email your CV along with a covering letter to recruitment@leckey.com. Closing date for applications is 2.00pm on Monday 1st March 2021.

We are an Equal Opportunities Employer

Product Specialist (North London)

Full time, Permanent Position

(Job Ref: PSNL1220)

We wish to invite applications from experienced Sales or Therapy professionals to work within our Product Specialist team. This is an exciting career development opportunity for the right candidate who can demonstrate they share our values and have the necessary skills, knowledge, experience, commitment and attitude to join our team.

As a Product Specialist you will report to the Regional Sales Manager and will be responsible for the proactive development of Leckey UK sales and for targeted campaigns around product promotion to our existing and new customers. Key responsibilities will include:

• Provision of the highest standards of service to build and maintain excellent customer relationships.
• Demonstrating, advising and educating customers on the full range of Leckey UK products and providing assistance to them in carrying out product assessments, product set up and product servicing.
• Planning & monitoring of sales activities to achieve overall sales and individual product targets for the territory through effective management of the Territory Business Plan.
• Maintaining a high level of customer contact and communication and proactively identifying opportunities for business development.
• Managing your diary to maximise the time spent with customers and ensuring your availability for appointments when requested.

It is essential that the successful candidate can demonstrate the following:

• Excellent communication & interpersonal skills
• Empathy for the needs of children & families who use our products
• An understanding of the demands placed upon therapy professionals
• 2-3 years professional sales or therapy experience
• A practical approach to equipment use and maintenance
• Fully developed time management and planning skills
• IT Literate in Microsoft Office to include Word & Excel with the ability to learn new IT systems

If you believe you can make a difference and you are ready to join the team please email your CV along with a covering letter to recruitment@leckey.com.  Closing date for applications is 2.00pm on Friday 8^th January  2021. 

We are an Equal Opportunities Employer.

Product Specialist (South Coast, UK)

Full Time, Maternity Cover

(Job Ref: PSSC1220)

We wish to invite applications from experienced Sales or Therapy professionals to work within our Product Specialist team. This is an exciting career development opportunity for the right candidate who can demonstrate they share our values and have the necessary skills, knowledge, experience, commitment and attitude to join our team.

As a Product Specialist you will report to the Regional Sales Manager and will be responsible for the proactive development of Leckey UK sales and for targeted campaigns around product promotion to our existing and new customers. Key responsibilities will include:

• Provision of the highest standards of service to build and maintain excellent customer relationships.
• Demonstrating, advising and educating customers on the full range of Leckey UK products and providing assistance to them in carrying out product assessments, product set up and product servicing.
• Planning & monitoring of sales activities to achieve overall sales and individual product targets for the territory through effective management of the Territory Business Plan.
• Maintaining a high level of customer contact and communication and proactively identifying opportunities for business development.
• Managing your diary to maximise the time spent with customers and ensuring your availability for appointments when requested.

It is essential that the successful candidate can demonstrate the following:

• Excellent communication & interpersonal skills
• Empathy for the needs of children & families who use our products
• An understanding of the demands placed upon therapy professionals
• 2-3 years professional sales or therapy experience
• A practical approach to equipment use and maintenance
• Fully developed time management and planning skills
• IT Literate in Microsoft Office to include Word & Excel with the ability to learn new IT systems

If you believe you can make a difference and you are ready to join the team please email your CV along with a covering letter to recruitment@leckey.com.  Closing date for applications is 2.00pm on Friday 8^th January  2021. 

We are an Equal Opportunities Employer.